Frequently Asked Questions (FAQ)
Welcome to free shipping!
Every loyalty program has their own flair. Check out The Loyal Sleeve Club's frequently asked questions and see how we operate! Should you require further assistance, please don’t hesitate to email us.
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What is The Loyal Sleeve Club?
This is our loyalty program. You thought you liked The Bold Sleeve before? Well, The Loyal Sleeve Club adds an exciting layer to your online shopping experience!
With all it has to offer, we’ll make your free sign-up well worth it! We knew a $6 Sleeve Credit was a good start…
What Are Your Layers About?
Introducing our Layers:
- Ripley represents the T-Shirt Layer. This Layer holds 0-399 Threads.
- Gwen represents the Long Sleeve Layer. This Layer holds 400-699 Threads.
- Fletcher represents the Sweater Layer. This Layer holds 700-999 Threads.
- Dottie represents the Hoodie Layer. This Layer holds 1000+ Threads.
How Do Threads Work?
Simply put... after signing up, you earn Threads to save on future purchases.
What are Threads? They're points! But when you sell apparel, it's all too fitting to call them Threads.
How do you earn Threads? You either place an order with The Bold Sleeve OR you can complete Chart Tasks:
- Sign up with The Loyal Sleeve Club.
- Sign up with The Bold Crew.
- Refer a friend...or two, or three!
- Post a product/photo/video review.
- Follow us on Instagram, Facebook and/or TikTok (each offer Threads).
- Celebrate your birthday.
- Level up to a higher Layer.
- Place a Double Bundle order (2 T-shirts, 2 long sleeves, 2 sweaters or 2 hoodies).
- Place a Triple Bundle order (3 T-shirts, 3 long sleeves, 3 sweaters or 3 hoodies).
What Does It Mean To Unravel Threads?
Remember, Threads are points. When you unravel them, it means you spend them!
What's The Process When Unravelling Threads?
As long as your Layer allows you to spend Threads, you may use them anytime! In order to build your Threads back up, you will either need to place an order at The Bold Sleeve or earn your Threads via the Chart Tasks.
Once you've achieved a Layer, you forever remain in this Layer, unless you climb to a warmer Layer.
You can use Threads to redeem Sleeve Credits. The Sleeve Credits have an expiry of 2 months.
With every purchase you make, you will earn Threads. From that date of purchase, you will have one year to redeem your Threads for Sleeve Credits. Should you not use these Threads, they will expire. You will receive an email to remind you of that expiry date.
For example, if you accumulated 550 Threads with The Bold Sleeve, you will land in Gwen's Layer. All Threads may have different expiry dates, pending the date of your purchases. If you redeem 200 Threads for a Sleeve Credit, you will now have 350 Threads. This does not mean you are dropped to Ripley's Layer. You will remain in Gwen's Layer. Should you not accumulate enough Threads to make it into Fletcher's Layer within the year of your expiry, you will remain in Gwen's Layer at her lowest count (400 Threads).
You have another year to accumulate enough Threads to enter Fletcher or Dottie's Layers.
Threads Give Perks! What Are They?
Sleeve Credits. What are those? They’re store credits! But when you sell apparel, it’s all too fitting to call them Sleeve Credits.
We offer a handful of Sleeve Credit amounts.
For example, if you want to redeem a $12 Sleeve Credit, you need to unravel 152 Threads from your account. If you don’t yet have 152 Threads, keep on earning them! You can only use your $12 Sleeve Credit when purchasing a minimum of $102.
Additionally, pending your Thread Count, Ripley, Gwen, Fletcher & Dottie offer you other Perks. These include discounts for your birthday celebration, when you refer a friend, and when ordering our Double/Triple Bundle Deals. Sleeve Secrets are also offered, only when you land in Fletcher or Dottie’s Layers.
What Is Ripley's Layer?
Ripley's Layer holds 0-399 Threads.
If your Thread Count lands in this range, Ripley offers 102 Threads ($6 Sleeve Credit) just for signing up. He also offers 102 Threads ($6 Sleeve Credit) towards your birthday order, ONLY if you provide your birthday month and day to The Loyal Sleeve Club. This also earns you 26 Bonus Threads from the Chart Tasks.
Further, Ripley offers $10 off your order when referring someone. You also earn 52 Bonus Threads from the Chart Tasks.
What Is Gwen's Layer?
Gwen's Layer holds 400-699 Threads.
If your Thread Count lands in this range, Gwen offers 102 Threads ($6 Sleeve Credit) towards your birthday order, ONLY if you provide your birthday month and day to The Loyal Sleeve Club. This also earns you 26 Bonus Threads from the Chart Tasks.
Further, Gwen offers $10 off your order when referring someone. You also earn 52 Bonus Threads from the Chart Tasks.
Gwen loves having you in her Layer. As a thank you, she gives you 102 Bonus Threads ($6 Sleeve Credit).
What Is Fletcher's Layer?
Fletcher's Layer holds 700-999 Threads.
If your Thread Count lands in this range, Fletcher offers 152 Threads ($12 Sleeve Credit) towards your birthday order, ONLY if you provide your birthday month and day to The Loyal Sleeve Club. This also earns you 26 Bonus Threads from the Chart Tasks.
Further, Fletcher offers $10 off your order when referring someone. You also earn 52 Threads from the Chart Tasks.
Fletcher loves having you in his Layer. As a thank you, he gives you 102 Bonus Threads ($6 Sleeve Credit).
Fletcher’s generous! He lets you in on Sleeve Secret Deals too.
What Is Dottie's Layer?
Dottie's Layer holds 1000+ Threads.
If your Thread Count lands in this range, Dottie offers 152 Threads ($12 Sleeve Credit) towards your birthday order, ONLY if you provide your birthday month and day to The Loyal Sleeve Club. This also earns you 26 Bonus Threads from the Chart Tasks.
Further, Dottie offers $10 off your order when referring someone. You also earn 52 Bonus Threads from the Chart Tasks.
Dottie loves having you in her Layer. As a thank you, she gives 152 Threads ($12 Sleeve Credit).
Dottie’s super generous! She lets you in on Sleeve Secret Deals too.
Dottie stands apart from the pack, as she has a Thread Multiplier (x2).
Do Sleeve Credits Expire?
They do. Although you can accumulate them, you have up to 2 months to use them. We’ll give you a heads up when the expiry date approaches.
Are You Able To Combine Sleeve Credits With Other Deals?
Sleeve Credits MAY be used with other deals at our discretion, however, cannot be used when purchasing Double/Triple Bundles.
Of note, should you use your Sleeve Credits upon checkout, YOU are responsible to apply the discount code. It does not apply automatically. This means you have the choice to use your Sleeve Credit or Double/Triple Bundle Deal code(s).
When Will I See My Thread Count Balance Update?
This balance should update almost immediately. You will be receiving an email, notifying you of your most recent activity.
Whose Layer Do I Currently Land In?
You can view whose Layer you’re in by signing up/logging in.
How Do Sleeve Credits Work With Currency Conversion Rates?
The Bold Sleeve is a Canadian based company, resulting in our currency to be Canadian. Please keep in mind that, although our Sleeve Credits are placed at a specific value, your discount price may vary when dealing with currency conversion rates. This, of course, will depend on your location.
Bold Crew Member VS. The Loyal Sleeve Club Member. What's The Difference?
The Bold Crew members will be the first to know about our Bold Deals and new launches via email!
The Loyal Sleeve Club members can sign up for free. Additionally, you receive a $6 Sleeve Credit!
The Loyal Sleeve Club members also have sweet offers and Perks at their fingertips. These are all geared towards saving money on future purchases.
We don't want anyone to miss out. Should you make a purchase, and check out as a Guest only, you will still earn Threads. If you aren't a member of The Loyal Sleeve Club, you cannot reap the benefits BUT your Threads will remain in your account. The day you decide to sign up is when you can put those earned Threads towards your purchases.